We are Buchanans Property Limited T/A 360 Properties with registered number 10520858 and registered address Market House, Market Sq, Aylesbury, HP201TN. Our Data Protection Lead can be contacted at emma@360-properties.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the General Data Protection Regulation (EU) 2016/679 (“Data Protection Legislation”).

What are your rights?

When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

• The right to be informed of how your Personal Data is used (through this notice);
• The right to access any personal data held about you;
• The right to withdraw consent at any time, by emailing emma@360-properties.co.uk;
• The right to rectify any inaccurate or incomplete personal data held about you;
• The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy, or where you have withdrawn consent;
• The right to prevent processing for direct marketing purposes, scientific/historical research, or in any such way that is likely to cause substantial damage to you or another, including through profile building;
• The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted.

Who is the Data Controller?

Depending on how your personal data was obtained, we may act as a Data Controller or a Joint Data Controller. Please refer to the relevant sections above for details.

Lawful Basis for Processing Personal Data

Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. These are outlined in Article 6, Section 1 of the GDPR:

• Your consent;
• Performance of a contract;
• Compliance with a legal obligation;
• Protection of your, or another’s, vital interests;
• Public interest/official authority;
• Our legitimate interests.

About our Processing of Your Data

We collect and process different types of personal data including Identity Data, Contact Data, Financial Data, and more. Please refer to the full privacy policy for detailed descriptions.

Complaints Procedure

Introduction

This procedure outlines the steps for submitting and resolving complaints within Buchanan’s Property Limited T/A 360 Properties.

How to Make a Complaint

Complaints can be submitted through the following channels:

• Email: office@360-properties.co.uk
• Online: Submit a complaint form
• Phone: 01296 767555

Investigation and Resolution

We aim to resolve complaints within 28 days. If unresolved, appeals can be submitted within 4 days of the resolution.

External Review

If you remain dissatisfied, you may contact the Property Redress Scheme.